Returns & Exchanges
Due to the perishable nature of our Japanese Barbecue Sauce, we are unable to accept physical returns, but we are committed to ensuring you are 100% satisfied with your purchase. If your order arrived damaged or didn't meet your expectations, please reach out to our team within 30 days of delivery for a full refund or replacement.
Contact Support
Email our family at [email protected] with your order number and a brief description of the issue.
Provide Details
If your sauce arrived damaged, please include a photo of the bottle and packaging so we can improve our shipping process.
Review Process
Our team will review your request within 1-2 business days to process your refund or coordinate a fresh shipment.
Resolution
Approved refunds will be credited back to your original payment method, or a replacement tracking number will be sent to your inbox.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing